Lone Worker Protection and Panic Alarms.
Monitoring devices and panic alarms for staff working alone, after hours, on mobile patrols and across isolated sites – escalated in real time to a staffed monitoring centre.
Manguard Plus uses lone worker monitoring on our own security teams and provides the same managed service to client staff in high-risk and isolated roles. Devices combine GPRS communication with RFID checkpoint reading, with alerts signalled to the first EN 50518:2019 Category I Alarm Receiving Centre in Ireland.
Cover for Staff Who Work Out of Sight.
Lone working covers more than a security officer on a night patrol. It includes engineers on isolated plant rooms, facilities staff on out-of-hours call-outs, retail staff opening or closing alone and public sector field workers – any role where a missed minute of contact could matter.
Each one of those roles needs a way to call for help that does not depend on a personal phone, a charged battery or a memorised number. A dedicated monitored device puts a single-button alert in the user’s hand, with location, identity and welfare protocol already attached to the signal when it arrives at the monitoring centre.
Manguard provides lone worker monitoring as a managed service. We supply the devices, configure the welfare check protocol with your duty manager, monitor the signals at the EN 50518:2019 Category I Alarm Receiving Centre and respond per the agreed escalation path. One provider, one chain – and the same approach is already used to protect Manguard’s own front-line security staff.
Six Disciplines. One Accountable Provider.
Every capability below is delivered by Manguard Plus operators and field staff – no subcontracted device platform, no third-party monitoring agreement.
Lone Worker Devices
Wearable or handheld devices combining GPRS communication and RFID checkpoint reading – location-aware, monitored continuously and pooled across a workforce or a contract.
Panic Button Activation
One-touch panic alert sent directly to the Alarm Receiving Centre with device ID, last known location and the user’s welfare profile – no dialling, no menu navigation.
Two-Way Audio Escalation
Where the device supports it, the operator can open a two-way audio channel to assess the situation, reassure the user and gather information to direct the right response.
Welfare Check Protocols
Scheduled welfare check-ins (clock-on, periodic, end-of-shift) configured per role and per site. Missed check-ins raise an alert at the ARC even with no manual button press.
Geo-Located Response
Where mobile response is required, dispatch is directed to the device’s last known location and the closest Manguard or client unit, using the same ARC dispatch process as monitored intruder alarms.
Integration with Site SOPs
Protocol agreed with your duty manager and HR – who is called, in what order, with what information and how the incident is documented. Built into your existing lone working policy.
We use this on our own staff before we sell it to yours.
Most lone worker platforms in Ireland are sold by the device vendor and monitored by a third-party Alarm Receiving Centre. The signal leaves the vendor’s hands the moment a button is pressed. Manguard owns the full chain – device supply, protocol configuration, monitored alert and dispatched response – from the first EN 50518:2019 Category I certified ARC in the country.
The system has been in use across Manguard’s own security and patrol workforce for years. The way it is configured, the welfare check pattern and the escalation logic all reflect what actually happens when an alert comes in at 02:00 – not what looks good in a brochure.
EN 50518:2019 Category I
The first Cat I certified Alarm Receiving Centre in Ireland. Highest European tier for monitoring centre resilience.
PSA Licensed
Licensed monitoring and security service provider under the Private Security Authority register.
ISO 45001 Occupational H&S
Service designed and operated under an ISO 45001 occupational health and safety management system.
One Provider, One Chain
Same provider supplies the device, monitors the signal and dispatches response. No third-party handoff between alert and reaction.
Risk Assessment to Monitored Live in Four Stages.
Every Manguard lone worker rollout follows the same defined process. No off-the-shelf packages – protocols are configured to the roles, sites and shift patterns in scope.
Risk & Role Assessment
Workshop with your security, HR or facilities lead. Roles, shift patterns and high-risk scenarios mapped to a device and escalation specification.
Device & Protocol Design
Device selection, welfare check schedule, panic response protocol and escalation path agreed and documented with your duty manager.
Rollout & User Training
Devices issued, users trained in panic activation and welfare check process, end-to-end test calls completed to the ARC.
Monitored & Maintained
Live monitoring at the EN 50518:2019 Cat I Command and Control Centre, with device replacement, firmware updates and protocol reviews on schedule.
Built Around Real Lone Working Roles.
Lone worker monitoring is specified into the sectors and roles where the gap between an incident and a response cannot be measured in hours.
Security & Mobile Patrols
Manguard’s own front-line security officers and mobile patrol drivers – the workforce the system was first deployed on.
Pharma & Life Sciences
Engineers and operators on isolated process areas, cleanrooms and after-hours plant access on Irish pharma campuses.
Logistics & Warehousing
Drivers, yard staff and night-shift warehouse teams across distribution centres and 3PL operators.
Multi-Site Retail
Open and close staff, cash-in-transit handovers and after-hours stock teams across retail estates – one protocol across every site.
Public Sector & Education
Lone workers across estates, community-facing staff and after-hours teams in public sector buildings and education campuses.
Corporate Offices
After-hours staff, isolated facilities engineers and out-of-hours call-out teams in HQ and regional offices.
Lone Worker Protection, Answered.
The questions HR, facilities and security leads ask before specifying a lone worker partner.
Any role where a worker is out of sight, support or hearing of colleagues for long enough that a delay in calling for help could matter. Common cases include mobile patrols, opening and closing retail staff, after-hours engineers, isolated plant or roof access, public sector field staff and any role under your lone working policy that currently relies on a personal phone alone.
The alert arrives at the EN 50518:2019 Category I Alarm Receiving Centre instantly with the device ID and last known location. An operator follows the agreed protocol for that user and site, which may include opening a two-way audio channel, contacting the duty manager, dispatching a mobile response unit and, where appropriate, escalating to An Garda Siochana. Every step is logged in the ARC event record.
The signal goes to a staffed monitoring centre, not to a personal contact who may or may not be reachable. Welfare check schedules raise alerts on missed check-ins even with no active panic press. Response and escalation are documented, time-stamped and held in the ARC event record for incident review and HR follow-up.
Yes. Devices are pooled, issued per shift and tracked across the contract. Welfare protocols are configured per role and per site, so the same device behaves differently depending on which user signs it out. This keeps device count manageable for multi-site operators without losing user-specific protocols.
Yes. Lone worker monitoring has been in use across Manguard’s own security and patrol teams for years, and the same managed service is offered to client staff. We use what we sell, and the operating experience built up on our own workforce feeds into how the service is configured for clients.
Devices combine GPRS cellular communication with location data, supplemented by RFID checkpoint reading at fixed points on patrol routes or on site. Last known location is sent with every panic activation and every welfare check signal, so the ARC operator knows where to direct the response even when the user cannot speak.
Talk to a Lone Worker Specialist.
Book a workshop with the Manguard Plus team. We will assess the roles in scope, map the welfare check and escalation protocols, and come back with a rollout plan and monitored service specification – not a brochure.
Part of the Manguard Technology Practice.
Lone worker protection is one discipline in an integrated technology offering. Explore the rest of the practice, or jump back to the parent hub.
Alarm Monitoring
The 24/7 response side of the chain – intruder, fire, panic and lone worker alarms handled at the EN 50518:2019 Cat I ARC.
Vehicle Tracking
GPS, geo-fences and dashcam oversight for client fleets and mobile staff – monitored from the same Command and Control Centre.
Security Officers
PSA licensed security personnel – the workforce already protected by the lone worker system described here.