Yes. Manguard Plus holds Private Security Authority licences covering intruder alarm installation, CCTV installation, access control installation and integrated system installation – the four PSA categories that matter for commercial security work in Ireland. Every engineer on site holds an individual PSA licence in addition to the company licence, and PSA numbers are referenced in writing on every commissioning certificate so your compliance file and insurance underwriter both have a documented trail.

A single-site CCTV or access control install typically commissions within 2 to 4 weeks from contract signature. Multi-building enterprise campuses with integrated intruder, CCTV, access and fire on one platform run on a phased 8 to 16 week schedule, depending on cable infrastructure, integration testing and the number of buildings. We agree the programme during the design stage so your facilities and project teams can plan around it, and we issue weekly progress reports against the agreed plan.

Yes, in most cases. We start with a takeover survey – an audit of existing panels, cabling, cameras, controllers and software, with a written recommendation on what is fit for purpose, what needs replacing and what can be re-used. For clients inheriting legacy estates through acquisition we routinely phase upgrades over 12 to 18 months to spread capital expenditure. The site moves onto a Manguard maintenance contract once the takeover survey is signed off.

Response targets are set per maintenance tier and written into the contract, not quoted as a single national number. Our Enterprise tier carries the fastest commitment for Leinster and nationwide cover, with Professional and Essential tiers stepping down for lower-criticality sites. The exact hour-based SLA is agreed during contract signature based on site geography, criticality and operating environment so the commitment is realistic rather than marketing.

Yes. Every handover includes a full documentation pack – commissioning certificates referencing the PSA licence numbers used on site, as-built drawings, equipment schedules, test results, operator user lists, RAMS records and the maintenance schedule. Fire detection installations are issued with certificates formatted for your Fire Safety Officer. The full pack is delivered as both PDF and editable formats so it integrates with your existing compliance management system.

Step 5 of every install is a formal handover to the Manguard Plus Command and Control Centre, the first EN 50518:2019 Category I certified ARC in Ireland. The engineer who commissioned the system briefs the operators who will answer its alarms – escalation tree, keyholder list, response protocols and false-alarm thresholds are all configured before the site goes live. The operators who handle a 3am intrusion alarm know your site by name, not by ticket reference.

Commercial security installation is priced consultatively after a site survey because honest numbers need a real specification. A single-site CCTV upgrade and a multi-building integrated rollout can vary by an order of magnitude depending on cable routes, integration scope, equipment grade and retention requirements. We publish what each maintenance tier commits to so you can compare commitments, but installation itself is quoted only after the survey and design stages are complete.

Yes. Every CCTV installation includes a GDPR compliance pack – signage artwork, a Data Protection Impact Assessment template aligned with Data Protection Commission guidance, and a recommended retention schedule. Your Data Protection Officer receives a documented commissioning trail, and we support clients on subject access requests and Garda disclosure procedures so the system stays compliant in day-to-day operation, not just on the day it goes live.

Yes. Our installations meet the grading requirements of the major Irish commercial insurers, and every handover includes a certification pack formatted for underwriter submission. Several clients have seen premium adjustments at renewal after moving to a Manguard maintenance contract, primarily because the EN 50518:2019 Category I monitoring and contractual response SLA both satisfy underwriter conditions on Grade 3 and Grade 4 commercial risks.

You do. Every Manguard Plus installation is sold outright – you own the cameras, panels, controllers and recording hardware from day one. Maintenance contracts cover the servicing of kit you already own. We do not operate a lease-back or equipment-subscription model that would lock you in if you ever chose to change provider. If you do choose to leave at end of contract, your hardware stays, your recording archives stay, and we provide a documented decommissioning pack covering credentials reset and user list export.